Privacy Policy

1. Introduction

We provide AI-powered communication services including WhatsApp Business API integrations, chatbots, and automation tools. This Privacy Policy explains how we collect, use, and protect your data.

This Privacy Policy explains how we collect, use, store, and protect data when businesses use our platform and related services.

2. Scope of This Policy

This Privacy Policy applies to:

• Our platform and services
• WhatsApp Business integrations enabled through our platform
• Data processed on behalf of our client businesses

This policy does not apply directly to the end customers of our client businesses. Client businesses are responsible for obtaining consent from their own customers.

3. Information We Collect

a) Business Account Information

• Business name and business ID
• WhatsApp Business Account ID (WABA ID)
• Phone Number ID
• Display name and profile information

b) Messaging Data

• Message content sent or received via WhatsApp Business API
• Message metadata (timestamps, delivery status, read status)

We do not read or use message content for marketing or profiling purposes.

c) Technical Information

• IP address
• API usage logs
• Webhook event data

4. How We Use Information

• Enable WhatsApp Business messaging for client businesses
• Send transactional and operational messages
• Provide delivery status and message logs
• Ensure platform security and compliance

We do not use WhatsApp data for advertising or unrelated purposes.

5. WhatsApp Business Integration

Our platform integrates with the WhatsApp Business Cloud API provided by Meta Platforms, Inc.

• Onboarding is performed via Meta's Embedded Signup flow
• Business and phone number verification are handled by Meta
• Messaging is governed by WhatsApp Business policies

6. Data Sharing

We do not sell, rent, or trade personal data.

Data may be shared only with:

• Meta Platforms, Inc. (for WhatsApp message delivery)
• Infrastructure providers strictly for service operation

7. Data Retention

• Messaging metadata may be retained for operational purposes
• Message content is retained only as required for service delivery
• Data may be deleted upon service termination

8. Data Security

We implement reasonable technical and organizational safeguards including:

• Secure API authentication
• Access control mechanisms
• Encrypted communication where applicable

9. Client Responsibilities

• Obtaining end-user consent
• Compliance with applicable data protection laws
• Managing opt-in and opt-out mechanisms

10. Your Rights

Businesses using our platform may request access, correction, or deletion of their data by contacting us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact Information

Email: team@samvaadai.com
Company: SamvaadAI LLP